At Eahora, we are committed to putting our customers first. Alongside delivering high-quality electric bikes, we focus on ensuring every rider receives fast, professional, and reliable after-sales support.
Whether you are new to e-bikes or making the switch from a traditional in-store purchase to online shopping, this guide will help you resolve any issues quickly and efficiently.
1. Accessing Product Information
If you need details about your Eahora e-bike, you can find everything you need on our official product pages, including:
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User manuals
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Display/console guides
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Installation tutorial videos
Tip: Bookmark your product page after purchase for quick access in the future.
2. Tracking Orders or General Inquiries
For assistance with:
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Tracking your shipping status
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Checking your order details
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General questions or other support needs
Please contact our after-sales team at:
📧 [Eahora Canada Support Email] (service.ca@mail.eahoraebike.com)
Our customer support team will respond as quickly as possible during business hours.
3. Troubleshooting and Repair Process
If your e-bike develops a fault, follow these steps to help us diagnose and resolve the issue efficiently:
Step 1: Prepare the following information
When contacting our support team, please include:
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Order Number
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To verify your purchase channel and warranty status.
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Fault Description and Video
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A clear video helps our technical team identify the issue accurately.
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Motor Code
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A unique identifier for your bike’s production batch, used to match compatible replacement parts.
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Step 2: Contact Us
Send the above information to our after-sales email. Our support team will forward the details to our technical specialists right away.
Step 3: Technical Diagnosis
Our technicians will analyze the information provided and:
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Identify the faulty component
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Suggest a suitable solution
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Locate and prepare the compatible replacement parts
Step 4: Complete the Repair
Once the diagnosis is complete, we will:
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Ship the replacement parts to you
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Provide step-by-step video guides for installation
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Or, if preferred, assist you in coordinating with a local repair shop (if available)
4. Our Service Commitment
We strive to provide every customer with:
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Prompt Responses – Most emails are answered within 24 hours on business days
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Accurate Diagnostics – Technical experts oversee the entire process
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Genuine Parts – Ensuring the best fit and performance for your e-bike
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Full Support – Clear, easy-to-follow instructions until your issue is resolved
5. Helpful Tips
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Keep your purchase receipt handy for quick warranty verification
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Submit a clear video of the issue to speed up troubleshooting
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Check your product page periodically for updated maintenance tips to keep your bike in peak condition
By following this streamlined process, Eahora is committed to delivering an efficient, professional, and stress-free after-sales experience, so you can get back to enjoying your ride with confidence.
