We're here to help you with any problem with our products and service. Please email us (service@ca.eahoraebike.com) by using the following form. We will strive to respond with a quick solution within 24 hours.

In case of a failure for email delivery (for a wrong email address, the inbox is full, or server error), please include your phone number in your initial message.

Please kindly note that Eahora can't provide a direct warranty to a bike that is not purchased from our official website, please

• send an email to amazon@ca.eahoraebike.com for Amazon Customers, or
• contact your original seller if the bike was purchased from a local dealer.